Free shipping on orders over $90 in Canada
Pickup
Free in-store pickup is available during business hours at Brick & Butter Bakehouse.
You’ll receive an email notification once your order is ready for pickup.
Pickup Location
28 Finch Ave W #116, North York, ON M2N 2G7
Shipping
Processing Time
Orders are typically processed within 1–3 business days. Please note that processing times may be longer during holidays or high-volume periods.
Shipping Method & Region
We currently ship within Ontario, Canada via Canada Post. International shipping is not available at this time.
Shipping Fees
Shipping fees are automatically calculated at checkout; for orders shipping within Ontario, a flat rate of $10 applies for standard shipping, and orders over $90 qualify for free shipping.
Tracking
A tracking number will be sent via email once your order has been shipped.
Returns & Exchanges
Eligibility
Due to health and safety regulations, we are unable to accept returns or exchanges on food items, including coffee.
For non-food items, returns are accepted within 14 days of delivery if the product is unused and in its original condition.
Return Process
To request a return, please email us at info@arete-arena.com with your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us within 3 days of delivery and include clear photos of the issue. We’ll do our best to resolve it promptly.
Terms & Conditions
Product Information & Pricing
Product prices and availability are subject to change without notice. We strive to provide accurate product information, but occasional errors may occur.
Limitation of Liability
We are not responsible for shipping delays caused by carriers, weather, customs, or other events beyond our control.
Governing Law
All transactions are governed by the laws of the Province of Ontario, Canada.
Privacy Policy
Arete Arena is committed to protecting your personal information and ensuring a safe shopping experience.
Information We Collect
We may collect your name, email, phone number, shipping address, and payment information (processed securely via third-party platforms).
How We Use Your Information
Your information is used to fulfill orders, provide customer support, send order updates, and improve our services.
Marketing emails are sent only with your consent, and you can unsubscribe at any time.
Data Protection
We protect your data through secure encryption (SSL), limited system access, and reputable third-party payment gateways.
Third-Party Sharing
We do not sell or share your information except with trusted service providers (e.g., payment processors, shipping carriers) necessary to complete your order.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@arete-arena.com.
Policy Updates
This privacy policy may be updated without prior notice. Any changes will be reflected on this page.